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FAQ

Questions before you book the stay.

What does PostStays charge?

10% from the resort and 10% from the creator on the cash amount. There is no subscription. Free-stay value is tracked, and those fees are recorded rather than charged unless the deal was accepted in charge_cash mode.

When does a creator get paid?

After the resort funds the deal and later approves the work. In mock mode the payout is a ledger transfer. In live mode it is a Stripe transfer to the creator's connected account.

How do free stays work?

The resort posts nights and a stay value. On the deal they add check-in, check-out, room, and guests. Dates that overlap a blackout are rejected.

How does verification work?

A creator can connect Instagram or TikTok. Without provider keys, that connection is a mock hook an admin reviews. An admin can also verify or reject a profile by hand. Follower and engagement numbers on the profile are what resorts see.

Can I cancel?

Either side can cancel before the deal is funded. After funding, open a dispute. An admin dismisses it or records a refund on the ledger.

How do resorts see results?

Creators submit views, reach, link clicks, and attributed bookings after delivery. A promo code and tracking link can sit on the deal.